Refund Policy

Refund Policy

Last updated: January 1, 2026

1. General Policy

All purchases final after activation. Digital streaming access is immediate.

2. Eligible Exceptions

2.1 Extended Outage

72+ consecutive hour outage: pro-rata credit. Must be MOVATOM infrastructure issue. Request within 14 days.

2.2 Duplicate Charge

Full refund of duplicate charges within 5-10 business days.

3. Non-Eligible

• Changed mind
• Wrong plan purchased
• Personal internet/device issues
• Account suspended for violations
• Unused subscription period

4. How to Request

1. Email [email protected] with subject "Refund Request"
2. Include account email, purchase date, issue description
3. Submit within 7 days of qualifying event

Do you offer a low-risk way to try the service?

Yes — our Try 1 Month plan gives you a full month for just $8.99, so you can evaluate the service without committing long-term.

6. Contact

Email: [email protected]
Website: https://movatom.com